Privacy Statement
This Privacy Statement explains how Rockcote Resene Limited collects, uses, stores, and discloses personal information through its website. It applies to information collected when customers visit our website, create or use a login account, place orders online, complete account application forms, or otherwise interact with us online. We are committed to handling personal information in accordance with the Privacy Act 2020 (New Zealand).
Information We Collect
- contact details such as name, company name, phone number, email address, and physical or delivery address
- account information such as username, customer account details, and login activity
- transaction information such as order history, products purchased, billing and delivery details
- information provided in account application forms, including trade or credit-related information where relevant
- communications you send to us through forms, email, or customer service enquiries
- technical information collected through your use of our website, such as IP address, browser type, device information, and website usage data
How We Use Your Information
- to create and manage customer accounts and website login access
- to process and deliver online orders and provide related customer support
- to assess and process account application forms
- to communicate with customers about orders, accounts, applications, and service-related matters
- to improve our website, products, and services
- to maintain website security, detect unauthorised access, and prevent fraud or misuse
- to comply with legal and regulatory obligations
Website Usage, Cookies, and Analytics
Our website may use cookies and similar technologies to support website functionality, remember user preferences, keep customer accounts secure, and help us understand how visitors use our website. Cookies may collect technical and usage information. You can usually control cookies through your browser settings, although disabling some cookies may affect website functionality.
Sharing and Disclosure
We may share personal information with trusted service providers and business partners who help us operate our website, process orders, provide technology or hosting services, support account administration, or otherwise assist with our business operations. We may also disclose personal information where required or permitted by law, including to comply with legal obligations, respond to lawful requests, protect our rights, or investigate suspected fraud or security issues.
Storage and Security
We take reasonable steps to protect personal information from loss, unauthorised access, use, modification, disclosure, or misuse. These steps may include secure systems, access controls, and other administrative and technical safeguards appropriate to the nature of the information we hold.
Retention of Information
We keep personal information only for as long as it is required for the purposes for which it was collected, and as necessary to meet legal, regulatory, accounting, and business requirements.
Access and Correction
You may request access to the personal information we hold about you and ask us to correct it if you believe it is inaccurate. We will respond to requests in accordance with the Privacy Act 2020.
Overseas Disclosure
Some of our service providers may store or process personal information outside New Zealand. Where this occurs, we will take reasonable steps to ensure that the information is protected by appropriate safeguards consistent with New Zealand privacy law.
Contact Us
If you have any questions about this Privacy Statement or would like to make a privacy request, please contact Rockcote Resene Limited by emailing [email protected]
We may update this Privacy Statement from time to time by publishing an updated version on our website.
